Africa Tech Summit

How To Digitally Transform Your Organisation While Maintaining A Positive Customer Experience

Keynote on how to digitally transform your organization while maintaining a positive customer experience at Africa Tech Summit Nairobi 2022 by Veerakumar Natarajan Zoho Country Manager, Kenya

Veerakumar Natarajan the Country Manager of Zoho* in Kenya discusses the key aspects to consider when enhancing the customer experience – highlighting the importance of listening and acting on customer feedback, implementing digital systems to aid in customer retention, and outlining guiding principles for the implementation of a digitalized customer experience.

*Zoho is a multinational technology company that makes web-based business tools. Zoho is best known for the online office suite offering Zoho Office Suite.

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